Junior Account Manager

Job Title: Junior Account Manager

Department/Group: Cross-team

Reporting to: Senior Account Manager and Chief of Learning and Research

Location: London (working remotely during COVID lock-down)

Salary Range: TBD depending on experience (Perks provided)

Position Type: One year fixed contract subject to a 90-day probation period

You’re a self-motivated account manager who is looking to jumpstart their career progression through being part of the new way of working and producing.

You might have already seen that traditional agency and advertising models need to adapt and find yourself frustrated by the slow pace of change in the industry.

You’ve got client-facing experience and you’re the kind of person who enjoys researching and collaborating with creative teams.

You’re quick to understand a client’s needs and have an instinct about how to maintain great client relationships throughout a project and beyond.

You understand the difference between writing a client brief and writing internal briefs for research, writing and production teams. You’re confident at presenting and know how to adapt your presentation according to your audience.

Lastly, you are truly collaborative – even in situations where clients may find this approach goes against their company culture and norm.

You’ll be reporting to the Head of Agency Input, a co-founder of the company, and you’ll be working closely with other team members, members of the Agency Output and creative teams. We are looking for an organised and dedicated person who will fit with our proactive and respectful culture with a keen eye for proactive planning, collaboration and team dynamics.

You’ll be expected to have:

The Junior Account Manager is a vital role to support the other Senior Account Managers in managing client relations and internal workflow.  The typical focus is 60% fulfilling client requests through internal action and 40% on Customer Management alongside the Senior Account Manager. Junior Account Managers are responsible for liaising with the customer and working with Project Management to ensure customer orders are completed accurately, on time and in budget. Additional duties may include carrying out research, writing briefs, ensuring team members follow established processes, updating status reports and supporting the Senior Account Managers throughout the client management process.The applicant should be comfortable to present internally and to clients, in status reviews or workshops.

Account Managers will often be assigned additional duties based on the overall account’s needs and priorities. An intermediate to expert technical understanding of production deliverables and workflows will be of enormous benefit.

Key Responsibilities

• Work closely with the Project Management Team to develop and manage the project workflow from signed SOW to project close and client hand over.
• Provide constant communication and support to clients in order to drive excellent customer satisfaction. Ensure client requests are completed on time and accurately. Awareness to know when to escalate internal or client concerns.
• Use the project management systems to schedule and track projects throughout the facility. Manage day-to-day implementation of project deliverables. 
• Comfortable with using Asana, Trello and other project management tools.
• Provide support to other members of the team to ensure the running smoothly of projects.
• Communicate constantly via digital tools, telephone and in-person to manage exceptions, scope out new projects, provide updates and represent customer needs internally.
• Be a team leader capable of providing support and guidance to team members as needed.
• Prepare weekly and monthly status updates for key stakeholders as required.
• The ability to step up from where you are now and take every opportunity that comes your way
• Be truly collaborative and have your colleagues backs as they will have yours.
• The aptitude and confidence to be comfortable with the fact that the industry is evolving and you will sometimes need to navigate situations that are still being defined

Qualifications

The ideal candidate will possess the following knowledge, experience, and skill-set:

• Bachelor’s degree and 1+ years related experience.
• Proven professional track record with previous customer service experience.
• Previous experience working with clients in the entertainment or agency industry.
• Technical knowledge of media production processes and workflows as an advantage.
• Ability to understand/interpret technical information and relay to stakeholders.
• Must be highly-organized, detail oriented and able to work in a fast-paced environment with expanding and contracting teams.
• Strong interpersonal skills; emphasis on collaboration, dependability, and relationship management.
• Superior problem-solving skills supported by an inquisitive nature, and willingness to learn.
• Highly organized and able to work independently and within a team.
• Flexibility to work extended hours to meet project deadlines as required.
• Strong attention to detail with ability to manage multiple projects and timelines simultaneously.

PREFERRED 

• Interest in technology driven innovation, the future of work and learning, the power of storytelling and sustainability. 

Please submit a cover letter and CV. Please include answers to the following questions in your cover letter:  

1. Why are you a good fit for BoxMedia?
2. How are your skills and experience relevant to the role?
3. Why would you like to work at BoxMedia? 

Please note we will be able to respond to your application only in January 2021